Return and Exchange Policy

Essentially Oiled’s Commitment to Your Satisfaction

At Essentially Oiled, we stand behind the quality of our products and want to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive return and exchange policy to make your shopping experience worry-free.

Returns

Conditions for Returns

We accept returns under the following conditions:

The product must be unused and in its original packaging.
Returns must be initiated within 30 days of the purchase date.
Proof of purchase is required for all returns.
How to Return an Item

To initiate a return, please follow these steps:

Contact Us: Email our customer service team at info@essentiallyoiled.co.za with your order number and reason for return.
Ship the Item: Carefully pack the item in its original packaging and ship it to the address provided by our customer service team.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

Exchanges

Conditions for Exchanges

Exchanges are accepted under the following conditions:

The product must be unused and in its original packaging.
Exchanges must be initiated within 30 days of the purchase date.
Proof of purchase is required for all exchanges.

How to Exchange an Item

To initiate an exchange, please follow these steps:

Contact Us: Email our customer service team at info@essentiallyoiled.co.za with your order number, reason for exchange, and the desired replacement product.
Ship the Item: Carefully pack the item in its original packaging and ship it to the address provided by our customer service team.

Exchange Process

Once we receive and inspect the returned item, we will process the exchange and ship the replacement product to you. You will receive a confirmation email with tracking details once the new item is on its way.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@essentiallyoiled.co.za with your order number and photos of the damage or defect. We will work quickly to resolve the issue by providing a replacement or a refund.